Sheraton Gateway Los Angeles

The rooms were very clean and well appointed, however, the service was terrible. The parking situation is the worst. There is no self parking, only a paid lot operated by a third party that is for airport parkers. The lot is not well lit and is a very long walking distance in a bad neighborhood. The valet parking service is really bad and you will pay a high price for it. On the other hand, I would not dare to park at the off site lot that the hotel says is available. It is neither safe or convenient. When I complained about valet service at the hotel, they literally laughed in my face. I can see why this property is available at such low rates. ...read more

Hotel was definitely worth the price. The staff was excellent and very helpful. The food was delicious, but a little pricey. Overall, our stay was fantastic!

The faucet was loose. There was sand in the tub! Streaks on the counter. Otherwise fine. I was surprised that they had plastic
and paper cups in the room, especially after reading about their commitment to the environment. They advertise Starbucks coffee, but the coffee in room was nabob. ...read more

Walk out hotel and turn left to nice delis with good food - no mall nearby or drug store other than that it is a
good place to stay.

Excellent accommodations. The bed and linens were dreamy. The room was perfect. Clean. Neat. Fashionable. The lobby was attractive. Nice to have a Starbucks so close!

Overall not a bad stay. The bed was comfortable and the hotel looked classy. I wouldn't mind bringing clients here for a meeting or putting them up for a night. I would like to see more attention paid to the room from the maintenance staff because some of the work looked like it was done real haphazardly. ...read more

I really like that the hotel was easy access from the airport. The restaurants were lovely and the waiters were great. The room was clean and the bed was heavenly. I had no problem sleeping and really did not hear any airport noise. ...read more

Easy to find. Friendly personnel at the registration desk. The room was much nicer than I had expected. I was treated like a VIP, even though I purchased the room through Priceline and paid about 60% less for the room than had I booked through the hotel website. Exceptionally courteous staff. ...read more

Hotel is difficult to find off the main road. Valet was friendly. Front desk staff was completely aloof and could have cared less if I was a guest, or not. The hotel was noisy. The interior was inferior to even a 3-star hotel. The hotel services were below par, ie - bar was like a loud singles club and no service. The rooms are equipped with old furniture. The bathrooms are old, with old fixtures. Not spacious whatsoever. This was not an enjoyable experience. This hotel was not a 4-star hotel, not even close by any means. I stay in 4-star hotels throughout the world and it would be an embarrassment to recommend this hotel to anyone wishing to have a 4-star hotel. ...read more